§ 1. GENERAL PROVISIONS
These terms of service (hereinafter: the Terms) set out the rules and technical conditions for using the website available at deomed.pl (hereinafter: the Website), as well as the rights and obligations of the Service Provider and Users in connection with the provision of services by electronic means.
The Terms implement the obligation referred to in Article 8(1)(1) of the Polish Act of 18 July 2002 on the provision of services by electronic means.
The Service Provider and owner of the Website is: JJW Spółka Jawna, with its registered office in Konstancin-Jeziorna (05-520), ul. Plac Zgody 6, Poland, KRS: 0000085448, VAT ID: 521-04-80-256, REGON: 008402850 (hereinafter: the Service Provider).
The Service Provider can be contacted by e-mail at info@jjw.pl or kontakt@deomed.pl, or by telephone on +48 22 711 71 58.
The Website is informational, promotional and educational in nature. It presents the range of specialist preventive and therapeutic socks of the DEOMED® brand, which are medical devices, and does not carry out direct retail sales.
Every User is obliged to read the Terms before starting to use the Website. Starting to use the Services constitutes acceptance of the provisions of the Terms.
§ 2. DEFINITIONS
User – any natural person, legal person or organisational unit without legal personality that uses the deomed.pl Website.
Electronic services – services provided by electronic means by the Service Provider to the User through the Website.
Contact form – an electronic service that allows the User to send an enquiry directly to the Service Provider.
Sock selection adviser (Product Adviser) – an interactive tool available on the Website that helps with the initial filtering and matching of a suitable DEOMED® sock model on the basis of criteria selected by the User.
Point of sale finder – an interactive map or database of partner outlets (pharmacies, medical shops, wholesalers) where DEOMED® brand products are available.
§ 3. TECHNICAL REQUIREMENTS
Proper use of the Website requires: an end device with internet access, a current version of a web browser (e.g. Google Chrome, Mozilla Firefox, Safari, Microsoft Edge), JavaScript enabled and cookie support, and an active e-mail address – where the Contact form or the newsletter subscription is used.
The Service Provider makes every effort to ensure that the Website works correctly on all leading hardware and software configurations, but does not guarantee full compatibility with software no longer supported by its manufacturers.
§ 4. TYPES AND SCOPE OF THE ELECTRONIC SERVICES PROVIDED
Within the Website the Service Provider provides the following Electronic services free of charge:
1. Browsing the content of the Website – making available educational content, guide articles, the DEOMED® product catalogue, technical specifications and information about production technology and certificates.
2. The Product Adviser tool – allowing the User to complete an interactive preference questionnaire in order to receive suggestions regarding sock models.
3. Contact form – allowing a message to be sent to the Service Provider for information or advisory purposes or to establish business cooperation (B2B).
4. Point of sale locator – allowing physical points of sale and links to distributors' online shops to be found.
5. Newsletter (where the service is active) – sending information about new products and educational materials.
§ 5. CONDITIONS FOR CONCLUDING AND TERMINATING AGREEMENTS
The agreement for the provision of the Service consisting in browsing the content of the Website and using the Product Adviser module is concluded when the User enters the Website and is terminated when the User leaves it.
The agreement for the provision of the Contact form Service is concluded when the User begins to complete the form and is terminated when the message is sent or when the User discontinues the activity earlier.
The agreement for the provision of the Newsletter Service is concluded when the User confirms the subscription and is of indefinite duration. The User may unsubscribe at any time, without giving a reason and without incurring any costs.
§ 6. RIGHTS AND OBLIGATIONS OF THE USER
The User is obliged to use the Website in a manner consistent with its purpose, with the law, with social norms and with the provisions of these Terms.
The User is prohibited from supplying unlawful content, in particular: misleading data, content infringing personal rights or intellectual property rights, vulgar or offensive content, spam and malicious software.
Where a breach of the above prohibitions is established, the Service Provider has the right to block access to particular functionality of the Website or to take legal action.
§ 7. MEDICAL DISCLAIMER
DEOMED® brand products presented on the Website are medical devices within the meaning of Regulation (EU) 2017/745 (MDR) and the Polish Act of 7 April 2022 on medical devices.
All materials published on the Website (including articles, guides, answers in the FAQ section and recommendations generated by the Product Adviser) are informational and educational only. They do not constitute medical advice, a diagnosis or a therapeutic recommendation.
Suggestions from the sock selection adviser are only a non-binding indication of the product range and do not take the User's full clinical picture into account.
Before making any therapeutic decisions, in particular where diabetes, diabetic foot, circulatory insufficiency or skin inflammation has been diagnosed, the User should consult a doctor or a podiatrist.
The Service Provider accepts no liability for the consequences of following the content of the Website without prior individual medical consultation.
§ 8. INTELLECTUAL PROPERTY RIGHTS
All rights to the Website, its structure, graphic design, source code and databases, as well as to textual, photographic and audiovisual materials, belong to the Service Provider or to entities with which the Service Provider has concluded appropriate agreements.
The DEOMED® trade mark and graphic marks are legally protected.
Use of the materials published on the Website for commercial purposes without the prior written consent of the Service Provider is prohibited and constitutes an infringement of copyright.
Downloading materials is permitted solely within the limits of permitted personal use as defined by the Polish Act on copyright and related rights.
§ 9. LINKS TO EXTERNAL WEBSITES
The Website may contain direct links to pages run by third parties, in particular to online pharmacies, medical shops or social media profiles.
The Service Provider accepts no liability for the content, terms of service and privacy policies applicable on third-party websites, nor for the course of commercial transactions carried out through them.
§ 10. COMPLAINTS PROCEDURE
The User has the right to submit complaints regarding disruptions in the operation of the Website and the Electronic services provided (e.g. a contact form that does not work, technical errors).
Complaints may be submitted electronically to info@jjw.pl or in writing to the registered office of the Service Provider: JJW Sp. j., ul. Plac Zgody 6, 05-520 Konstancin-Jeziorna, Poland.
A valid complaint should contain: the contact details of the person submitting it and a precise description of the technical problem together with the circumstances in which it occurred.
The Service Provider examines a complaint within 14 calendar days of receiving it.
Complaints regarding the properties of the products themselves (socks) purchased from external pharmacies or online shops are subject to the goods complaint procedure of the direct seller.
§ 11. PROTECTION OF PERSONAL DATA
The rules for processing Users' personal data and for the use of cookies and other tracking technologies are set out in a separate document: the Privacy and Cookies Policy of the deomed.pl Website, permanently available in the footer of the Website.
§ 12. FINAL PROVISIONS
The law applicable to agreements for the provision of services by electronic means within the Website is the law of the Republic of Poland.
In matters not regulated by the Terms, the following apply: the Act on the provision of services by electronic means, the Civil Code, the Act on copyright and related rights, and the Act on medical devices.
Any disputes arising from the use of the Website will be settled amicably and, failing agreement, by the ordinary court having local jurisdiction over the registered office of the Service Provider.
The Service Provider reserves the right to amend the Terms for important reasons. Users will be informed of any changes through publication of the consolidated text of the Terms on the Website.
Effective date: 7 September 2026
